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PRIVACY POLICY

Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services.

1. INFORMATION WE COLLECT

We collect personal and non-personal information when you:

  • Book a session
  • Subscribe to our mailing list
  • Fill out a contact form or feedback form
  • Attend webinars or workshops
  • Use our services or access resources on our platform

This may include:

  • Name, age, gender
  • Contact information (email ID, phone number)
  • Payment and billing information
  • Information you voluntarily share during therapy (confidential)
  • Technical information (IP address, device type, browser) for analytics and site functionality

2. USE OF INFORMATION

Your information is used to:

  • Provide and schedule therapy services
  • Send appointment confirmations and reminders
  • Maintain clinical notes and records (confidential and secure)
  • Improve website experience and service delivery
  • Respond to your inquiries or feedback
  • Send occasional updates, mental health resources, or announcements (with your consent)

We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

3. CONFIDENTIALITY IN THERAPY

All therapeutic interactions — including session content, personal disclosures, clinical notes, and identity — are confidential. Information will only be shared under the following circumstances:

  • Risk of harm to self or others
  • Legal obligation or court order
  • With written client consent
  • Supervisory consultation, strictly limited and anonymous, to improve quality of care

Your data will never be used for case studies, academic presentations, or promotional purposes without explicit written consent.

4. STORAGE & SECURITY

Your data is stored securely using encrypted platforms, password protection, and restricted access. Email communications and online sessions are conducted via secure channels.

While we take every reasonable precaution, no online platform can guarantee absolute security.

5. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and basic analytics tools (like Google Analytics) to:

  • Monitor website traffic
  • Understand user interaction
  • Improve site functionality

You can disable cookies via your browser settings if preferred.

6. THIRD-PARTY LINKS

Our website may contain links to external resources or tools. We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing any personal information.

7. YOUR RIGHTS

As a user of The Light:

  • You have the right to access, update, or delete your personal data.
  • You may opt out of emails or newsletters at any time.
  • You may request that your session records be deleted (except where retention is legally required).

To request any of the above, email us at business@thelight.co.in

8. CHILDREN’S PRIVACY

Therapy for individuals under 18 is only provided with informed written consent from a parent/legal guardian. No data from minors is collected without appropriate legal permissions.

9. CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically. All revisions will be posted on the website with the date of last update. Continued use of the platform constitutes acceptance of the revised policy.

10. CONTACT US

If you have questions or concerns regarding this Privacy Policy or your data, please contact: 📧 business@thelight.co.in