Welcome to The Light, a professional mental health platform led by Shagun Katoch, an RCI-accredited Clinical Psychologist. The Light offers a safe, inclusive, and ethically grounded space for psychological growth and healing. With a strong foundation in evidence-based practices, this service is trauma-informed, queer-affirmative, and rooted in deep clinical expertise.
Offerings may include:
For more information on therapy and our process, please refer to the FAQs section on the website.
This document outlines the policies, procedures, and conditions of engaging with The Light. Continuing to use the services implies agreement with these terms.
To book a session, please visit the Services section on the website and select the option best suited to your needs.
Important: To confirm your slot, payment must be completed within 2 hours of booking. Unpaid slots will be automatically released. Upon successful booking and payment, you’ll receive a confirmation email and session link on your registered email ID.
The Light does not provide crisis intervention or emergency services. This space is not designed to support acute psychiatric conditions such as active suicidality, severe psychosis, or self-harm risk.
If you or someone you know is in immediate distress, please seek help from the nearest hospital or emergency services. We strongly recommend involving a trusted family member or friend for support in such situations.
By accessing and using The Light, you confirm that you are 18 years or older, capable of giving informed consent, and legally eligible to engage in therapy under Indian law.
By availing of services or using any resources on this platform, you agree to all terms outlined here, including our Privacy Policy, Cancellation Policy, and Disclaimer.
We reserve the right to update these terms without prior notice. Continued use of the platform after such updates constitutes acceptance of the revised terms.
For minors (under 18): Therapy can only proceed with written consent from a legal guardian and verbal/written assent from the minor in the presence of the guardian.
You may terminate therapy at any point after settling any dues. Upon termination, certain non-identifiable data (such as session count, feedback) may remain on our secure system unless a deletion request is made.
The Light also reserves the right to discontinue services at any point, with or without providing a specific reason. Any remaining sessions or payments will be handled in accordance with our Refund Policy.
During your engagement with The Light:
Any violation of these terms may lead to termination of access without refund.
All sessions must be paid in advance through the platform. Additional charges (e.g., internet or banking fees) are your responsibility.
Session fees are subject to annual revision. Clients will be informed at least 15 days in advance in case of a price adjustment.
Cancellations and refunds are governed by our policy below.
Appointments may be rescheduled with at least 24 hours’ notice. Rescheduling made after this window or no-shows will be charged the full session fee. There is no session cancellation policy.
This policy helps protect the therapist’s time and ensures fair scheduling for other clients. We appreciate timely communication regarding leaves or unavailability.
All sessions and records are strictly confidential. Information may be shared only with a supervisor for professional guidance – no identifying details are disclosed.
Exceptions to confidentiality occur only if:
Such cases will be discussed with the client as appropriate.
“I have read, understood, and agree to the terms outlined above. I consent to engage in testing or therapy with Shagun Katoch through The Light and acknowledge my right to ask questions or discontinue testing or therapy at any time.”
